Refund policy
Because many therapies are temperature-sensitive and/or patient-specific, returns are typically not accepted once shipped.
Cancellations
Cancellations may be accepted before an order ships. Once shipped, cancellation is no longer available.
Damages and issues
Please inspect your order upon receipt and contact support immediately if items are missing, incorrect, or damaged so we can evaluate and make it right.
Refund timing
If a refund is approved, it will be issued to the original payment method. Processing time depends on your bank or card issuer.
International orders (when offered) are typically at the buyer’s risk for customs delays, seizures, or losses.